Quality in use: the beating heart of the user experienceLunedì 11 Giugno

In today’s business environment, the user experience and the commercial imperatives have become overwhelmingly important. As testers, it is vital that we understand quality in use and the user experience, in order that we focus our tests correctly. 

"Quality in use" measures human, business, and societal impacts of products (usability, accessibility, flexibility, commercial, safety). This builds to a User Experience (UX) and are underpinned by technical and engineering qualities. For the people selling, supporting, or using the products, this is the beating heart of the customer experience. Without these "big picture" attributes, delivered software will not be acceptable, may result in reduced profits, and may not be legal. In the tutorial, Isabel will use examples from real projects to discuss how to design tests derived from the user personas, contexts of use, and acceptance criteria.
Participants will learn to distinguish the layers of quality that must be designed and built into products, and tested; How these relate to the context of use for each customer persona; Why they need to select attributes from each layer of the user experience pyramid to track and measure during testing; and an introduction to agreeing acceptance criteria.

Test Managers, Testers, Developers and not only them will benefit from this tutorial.

9:00 - 17:30
Isabel Evans
Hotel NH Milano Congress Centre